Cancel an orderUpdated a year ago

Cancelling an order

If your order is yet to be fulfilled, you can request to cancel your order through our help centre. If you do not see the option to cancel, then your order has already been fulfilled and its too late to cancel.

If you have already received your order, you have 14 days from the day of receipt to return your items. All we ask is that the items are in the same condition that you received them and where possible in original packaging.*

*Exceptions

• Items that are cut to length for each individual order such as fabric, ribbon and elastic cannot be returned. We class these as ‘made to order’ and are therefore exempt, unless faulty.
• Machines that are purchased through finance, cannot be returned if the repayments have started.
• Software included with a machine, or purchased separately, cannot be retuned once opened.

How do I cancel an order?

You  must let us know in writing that you wish to cancel your order. which you can do by raising a return request, here's how:

• Visit our Help Centre and choose 'Return'
• Log in to view your order history
• Choose the correct order and click return 
• Select the relevant item(s) and click return request
• Once your request is approved, you will get a confirmation email with guidelines of how to return.

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