Pfaff - Warranty & SupportUpdated 8 months ago
What support do I get when purchasing a Pfaff?
Pfaff offers best-in-class sewing, quilting, embroidery and overlock machines to realise your ultimate design dreams and meet a sewist's every need. They want you to get the most out of your machine and have tools available like Get Creative, where you will find lots of inspiration and mysewnet - a subscription based machine embroidery software and design library. There is also support, with access to troubleshooting and their customer support line. all this and more can be found here.
Warranty Information
For your peace of mind, Pfaff offer a warranty with all new machines to protect against any manufacturing faults and defects during the warranty period. However this subject to the machine being used and maintained according to the supplied manual. You must retain the original packaging for the purposes of transporting your machine.
The warranty is not transferable, it is valid only for the original purchaser from new.
Warranty period
Warranty Type | Parts | Labour |
|---|---|---|
Creative series | 5 Years | 2 Years |
Performance Series | 5 Years | 2 Years |
| Expression Series | 5 Years | 2 Years |
| Select Series | 5 Years | 2 Years |
| Ambition Series | 5 Years | 2 Years |
| Passport Series | 5 Years | 2 Years |
| Smarter Series | 2 Years | 2 Years |
| Overlockers | 2 Years | 2 Years |
The above warranty periods only apply to machines in normal domestic use, machines used for teaching or commercial purposes have a 6 month warranty.
Can I extend the warranty period?
The warranty periods detailed above are the maximum amount of years available, they cannot be extended.
Is everything covered by the warranty?
Accidental damage and wear and tear are excluded, as is timing and consumable parts such as needle threaders, needles, bobbins, bobbin cases, needle plates, light bulbs, blades, bolts, presser feet, tools and embroidery frames.
How do I register my machine?
We can register the warranty on your behalf. Just let us know the serial number of your machine along with your name, address and email address. We will confirm by email when the registration is completed.
Alternatively, you can register online here
How do I request for warranty work to be carried out?
If you think your machine is faulty please contact us us in the first instance, as we may be able to help overcome any issues you are experiencing. Our aim is to help save you time and money in diagnosing and fixing problems so that you are not left out of pocket, or without the use of your new sewing machine for any length of time and without the expense of sending it back to us.
If after that, you still believe your machine to be faulty, you can find more information on what to do next in our Terms & Conditions
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